PLEASe READ BELOW
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer please get in touch.
These are estimated times based on current shipping times once your order has been dispatched from quality and performance inspection*
USA, Canada: 7 - 17 days
UK: 7 - 14 days
Europe, Australia, New Zealand: 7 - 17 days
We ship FREE worldwide. No matter where you are we will get our product to you.
NOTE: Any custom charges that are incurred are liable with you
If you have put in the incorrect delivery address on your order then please contact us ASAP. If your order hasn't been shipped or processed then we can update your delivery address no problem. If the order has been shipped or processed then unfortunately there is nothing we can do.
Orders are generally dispatched within 2-4 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there.
If you cannot find your dispatch email or think you may have deleted it, contact us on firstname.lastname@example.org and we can give you real time information on whether your order has been dispatched or not.
Returns and exchanges
Something not right with your order?
We are happy to help. Please send photos & videos of the damaged product to: email@example.com and we will assist you further. We must be notified within 48 hours of package arrival. We require photos or videos to best assist you.
We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order. When your order arrives and you decide to keep it or return it back to us, simply email us your decision.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
We have a 30-day money back guarantee. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. In order to get a refund, items must be in the condition you received it in with the box, packaging and all accessories included.
YES! All orders come with a 30-day money-back guarantee. Simply email us and we'll be happy to assist your return
When you order multiple items at a time they might be shipped separately as products are shipped from our different warehouses that are closest to you with stock available. So you may receive one item before the next. However there is no need to worry is this is totally normal you will get all of your items!
Our headquarters is based in the USA. We have warehouses in USA, Germany and the Far East. We are NOT a Chinese company.
Still got a question?
If your answer isn't covered here, then please email us on: firstname.lastname@example.org